top of page

Frequently Asked Questions

  • When and how do I pay?
    Payment is made at the time of your booking. Acceptable payment options are Visa, Mastercard, and American Express.
  • How do I book?
    Please visit our How to Play page for instructions. From there you can go to our booking platform to make your booking online.
  • When can I book?
    Our facility is open 24/7. You can book your tee times up to 5 days in advance. Last minute bookings can also be made. However, we always recommend booking 30 minutes in advance in order to give sufficient time for you to receive your confirmation email & digital access key.
  • I didn't receive a confirmation email/access key. What do I do?
    Upon successful booking, you will receive two emails: (1) a confirmation of your booking and (2) access key email. Please double check junk/spam folder as sometimes it may get filtered into there. If you do not receive an email within 15 minutes, contact for assistance. DO NOT WAIT UNTIL YOU ARRIVE TO CONTACT US.
  • How do I cancel my booking?
    Cancellation period is up to 24 hours prior to the start of your booking, at which point all bookings are final and no refunds are permitted. No refunds for no-shows. Please follow the below instructions to ensure your cancellation request is processed. Requests with missing information will not be processed. All cancellation requests must be submitted via email to Subject line must read: Cancellation Request Copy of booking confirmation email must be included
  • Can I change my booking?
    Unfortunately, we do not allow for bookings to be changed or rescheduled. If you are within the cancellation window, please send us a cancellation request and proceed with a new booking.
  • Can I edit my booking?
    No, you are unable to edit an existing booking. Please proceed to cancel and re-book a new time.
  • Will others see my booking details?
    No, only you can see your own booking details. Any personal details that have been entered in your booking will remain hidden to the public.
  • Can I extend my booking time?
    Yes, you can extend your time by creating another booking immediately following the current session. Consecutive bookings will be treated as a continuous booking. Please try to book at least 10 minutes in advance in order to avoid the sensor from shutting off momentarily. If it does, please wait a few minutes and everything will turn back on!
  • Do you charge per person or per bay?
    Our rates start at $18/hr per bay. We allow up to 4 guests per bay at no extra charge.
  • How many days in advance can I book?
    You can book up to 5 days in advance. The booking calendar opens at 12:00am, five (5) calendar days before your desired booking date.
  • The booking calendar is empty but I cannot book.
    Another guest may have just booked! Please refresh the page by swiping down on the calendar on mobile. If you are on desktop, click refresh or press F5.
  • Can I host a private/corporate event?
    Yes, please email us with details for any private functions. We are more than happy to help you host your next event!
  • How do I get in?
    Please visit our How to Play page to learn more about accessing our facility. If you have additional questions, send us an email at and we will be happy to help.
  • Does my Digital Access Key work more than once?
    The Digital Access Key allows for unlimited in-and-out privileges during your booked time. Your access will begin 5 minutes prior to your booking until 10 minutes after your booking. You will need your phone with email access each time you unlock the door.
  • Is there parking?
    Yes, there is free parking.
  • What if I leave something behind after my booking is over?
    You have 10 minutes after your booking ends to re-enter the facility. After this time passes, please contact
  • Can I bring food and drinks?
    Light food and drinks are permitted. NO ALCOHOL is to be consumed inside the facility. Keep all food and drink away from the hitting area and computers. Please be respectful of the space and other players - keep the bays clean!
  • Do you have a lost and found?
    Any items that are left behind will be kept by the main entrance. If you require to go back for a missing item, please email us for a temporary access key.
  • How many people can play?
    All bays have a maximum of 4 guests per bay. This includes anyone playing or spectating. Any bookings exceeding capacity limits will be cancelled without refund.
  • Can I practice before playing a round?
    You are free to spend your booked time practicing/playing however you like. There is no additional cost for practicing or playing a round.
  • Can I rent clubs?
    Unfortunately, we do not have rental clubs available. You must bring your own clubs.
  • Can I use my own balls?
    We provide balls at each of our bays for everyone to use. Please do not take these balls home. You are welcome to use your own balls as long as they are: CLEAN, NOT DAMAGED (NO CUTS, CHIPS, ETC) AND NO SHARPIE OR MARKS ON THE BALL. These will quickly make our screens un-usable. As per our terms of service, we reserve the right to charge your credit card for any damages to the facility and its equipment.
  • I need technical support! Who do I contact?
    Please make sure to review all instructional cards provided at the bay. If you still require assistance contact us via email or chat! Our team is available to provide remote support during regular business hours.
  • The sensor is not reading my shots. What's wrong?
    1. Please ensure the correct handedness is selected. 2. Please ensure the correct club is selected Additional details and instructions are posted at the bays!
  • I have an issue with another guest, what do I do?
    We hope that all guests are respectful of each other and the facility. However, if an issue arises - please contact our customer service team immediately and leave the facility if you feel unsafe. Our facility has 24/7 video monitoring which will be used to maintain the security of the facility.
  • I saw something I want to report, what should I do?
    Birdies Indoor Golf is a fully automated facility focused on providing a premium indoor golf experience at an affordable price, relying on its users and guests to help keep it this way. If you witness any misconduct, vandalism, or guests intentionally damaging the facility and its equipment - please do not hesitate to contact us right away. All reports will be kept anonymous. We will review security camera footage to ensure the safety and integrity of our guests and their actions. Any reports that successfully result in the identification and prevention of damages or stolen goods will be rewarded with up to 10 hours of complimentary bookings in our Premium Bay (Value of $210).
  • How do I change my email address or credit card details?
    Click on the person icon > My Profile. From here, you can change your login details, contact details, and credit card information.
  • How do I purchase a Gift Certificate?
    Gift Certificates can be purchased via email for use in both Standard and/or Premium Bays. Pricing is the same as our regular rates. Please visit our website for details as pricing varies by location. We would just need a few things to complete your purchase: 1. Specify Location. 2. Total number of hours required. 3. Specify Standard or Premium. 4. Full name of recipient. The Gift Certificate is provided electronically to you, the purchaser. Recipients can redeem via email to Payment can be made via e-transfer to
bottom of page