Question 1

When and how do I pay?

Accepted Answer

Payment is made at the time of your booking. Acceptable payment options are Visa, Mastercard, and American Express.

Question 2

How do I book?

Accepted Answer

Please visit our How to Play page for instructions. From there you can go to our booking platform to make your booking online.

Question 3

When can I book?

Accepted Answer

Our facility is open 24/7. You can book your tee times up to 5 days in advance. Last minute bookings can also be made. However, we always recommend booking 30 minutes in advance in order to give sufficient time for you to receive your confirmation email/access key.

Question 4

I didn't receive a confirmation email/access key. What do I do?

Accepted Answer

Upon successful booking, you will see a confirmation in the app & receive an email. Please double check junk/spam folder as sometimes it may get filtered into there. All bookings can be managed within the app. Select "Bookings" to see active bookings. This is where you will find the access key! If you do not see your booking, contact info@birdiesindoorgolf.ca for assistance. DO NOT WAIT UNTIL YOU ARRIVE TO CONTACT US.

Question 5

How do I cancel my booking?

Accepted Answer

All cancellations are completed self-serve within the app. Email requests are not monitored and will not be processed. No refunds for no-shows.

Cancellation Policy:
Over 24h notice → receive full refund
Less than 24h notice → receive full credit
Less than 3h notice → no refund/credit

Fair Use Policy restricts users to 5 cancelled bookings per 30 days. Cancelled bookings exceeding this limit will not be permitted. At the discretion of Birdies Indoor Golf, we reserve the right to refuse cancellation privileges, service, or product to anyone seen abusing this privilege.

Question 6

Can I change my booking?

Accepted Answer

Unfortunately, we do not allow for bookings to be changed or rescheduled. If you are within the cancellation window, please send us a cancellation request and proceed with a new booking.

Question 7

Can I edit my booking?

Accepted Answer

You can extend your booking via "Bookings" in the app. To reschedule, you must cancel and rebook. We do not reschedule or edit bookings via email.

Question 8

Will others see my booking details?

Accepted Answer

No, only you can see your own booking details. Any personal details that have been entered in your booking will remain hidden to the public.

Question 9

Can I extend my booking time?

Accepted Answer

Yes, you can extend your time by creating another booking immediately following the current session. Consecutive bookings will be treated as a continuous booking. Please try to book at least 10 minutes in advance in order to avoid the sensor from shutting off momentarily. If it does, please wait a few minutes and everything will turn back on!

Question 10

Do you charge per person or per bay?

Accepted Answer

Our rates start at $18/hr per bay. We allow up to 4 guests per bay at no extra charge.

Question 11

How many days in advance can I book?

Accepted Answer

You can book up to 5 days in advance. The booking calendar opens at 12:00am, five (5) calendar days before your desired booking date.

Question 12

The booking calendar is empty but I cannot book.

Accepted Answer

Another guest may have just booked! Please refresh the page by swiping down on the calendar on mobile. If you are on desktop, click refresh or press F5.

Question 13

Can I host a private/corporate event?

Accepted Answer

Yes, please email us with details for any private functions. We are more than happy to help you host your next event!

Question 14

What is your Cancellation/Fair Use Policy?

Accepted Answer